Online appointment booking
Would you like to arrange a personal consultation?
Our online appointment system offers you the easiest and quickest way to book an appointment with the right contact person.
The system shows you available appointments and makes booking easy. This way, you can ensure that your concerns are dealt with promptly and professionally.

Frequently asked questions about making an appointment online
Do I have to pay for Counselling?
No, our Counselling is completely free and confidential.
How binding is my appointment?
The appointment is arranged with the advisors via the system. The appointment will be confirmed by e-mail or canceled. The appointment is only binding once an email with a location or a Zoom link has been sent.
We take time for you and your concerns and expect you to make time for them. Of course, something unforeseen can always happen. In this case, please cancel the appointment so that someone else has a chance to attend.
How can I cancel the appointment and by when?
Appointments can be canceled via the appointment booking tool or by email. If you don’t have time after all, please cancel early so that someone else has a chance of getting the appointment.
Is my appointment on site or digital?
Depending on the type of consultation, we offer appointments directly on site or online. This will be indicated when you select your appointment. If the appointment is online, you will be sent the Zoom access data where you can log in for the appointment.
Who is responsible for my request?
You can make appointments with Student Accomodation, the BAföG office and for Counselling – International – Culture. You can discuss the following topics here:
Student Accomodation:
- I am looking for living space
- I urgently need accommodation (emergency accommodation)
- I would like to conclude my rental agreement with you
- I would like to sublet my apartment
- I would like to extend my rental contract
- I would like to give notice on my apartment
- I can’t pay my rent with you
- I have general questions
BAföG:
- I would like a general Counselling about BAföG
- I have questions about my application
Counselling – International – Culture:
- I find myself in a financial emergency
- I find myself in a personal / social emergency situation
- I have problems with my studies
- I am studying with a chronic illness or impairment and need support.
- I have difficulties making new contacts.
- I am an international student and am having difficulties getting started in Germany
- I don’t know how to reconcile studying and having a child
What happens to my data?
Here you will find information about our data protection.
Is the appointment system barrier-free?
Our website is approved according to the BIK BITV test. The BITV test (web) was used to test and confirm the conformity of our appointment scheduling system in accordance with BITV 2.0 / EN 301 549.