Social counselling
Support when you need it most
If things get difficult at university or in your private life, we are there for you. Our social counselling service helps you in crisis situations, gives you guidance and helps you get back on track. Whether you have questions, are facing an important decision or simply need someone to talk to – we will listen to you and support you in moving forward confidently and independently.
Start and completion of studies
We help you to start and finish your studies smoothly. We often receive these and similar questions:
- “Should I study at all?”
- “My degree is probably not right for me. What should I do?”
- “I realize that I don’t want to study after all. What now?”
- “I’m having problems finishing my studies because I keep putting off my exam dates.”
General university and social law issues
Get support with questions about enrollment, de-registration, tuition fees and social benefits. These and similar questions are typical:
- “What social benefits can I claim as a student?”
- “How does switching from one degree program to another work?”
- “What happens if I am de-registered?”
- “Under what conditions can I get my semester fee back and who do I contact?”
Finances
Support with a free table, loan, child plate pass, grant/emergency grant, energy saving check. These and similar questions are common:
- “How do I apply for financial support for my studies?”
- “What do I do if my BAföG is not enough?”
- “How does the children’s plate pass work and who gets it?”
- “I have unexpected costs, what emergency assistance is available?”
Accommodation
Find solutions for your housing situation and get support with housing problems:
- “I’m in a wheelchair and can’t find a suitable apartment.”
- “My flatmates and I are always fighting – what can I do?”
- “I have problems with my landlord or landlady – what do I do?”
- “I can’t find an affordable apartment in Münster – do you have any tips for me?”
Personal and social problems
Whether it’s loneliness, illness or other personal challenges – we are here for you. These and similar questions are common with us:
- “I feel lonely and don’t know how to make friends.”
- “I’m ill and don’t know how I’m going to manage my studies.”
- “I’m in over my head with my studies – now what?”
- “I have the feeling that I can’t talk to anyone about my problems.”
Make an appointment online now
Would you like to talk to us and receive support? Simply make an appointment online.
Frequently asked questions about social counselling
When should I make use of social counselling?
You can make use of the social counselling service at any time if you need support with problems during your studies or in your private life. Whether it’s financial worries, questions about your studies or personal challenges – we are here for you.
Is Counselling anonymous and confidential?
Yes, our counselling sessions are anonymous and confidential. We will treat your concerns discreetly and we are legally obliged to protect your data. You can talk openly about anything that is bothering you.
What are the costs for Counselling?
Our counselling services are free of charge for students. So you don’t have to worry about additional costs – we’re here to help you without you having to pay for it.
How do I make an appointment for social counselling?
You can easily make an appointment for social counselling online. Choose a time that suits you and decide whether you would like to receive advice in person, over the phone or online.
Can I come to counselling without an appointment?
We recommend making an appointment to avoid waiting times and to ensure that we have enough time for your request.
What happens if I cannot keep my appointment?
If you are unable to keep your appointment, please let us know as soon as possible. You can simply postpone or cancel the appointment online so that we can offer the place to other students.