To ensure an excellent service to our guests we have introduced a cashless payment system using the MensaCard. You can obtain a MensaCard at one of our information desks, either at the “Aasee Mensa” or at the “Mensa am Ring” from Monday to Friday between 11.30 a.m. and 2 p.m., as well as at any of the cash registers at our other student canteens or bistros. There the MensaCard is available on the presentation of a valid student card for the payment of € 5. This is a non-refundable fee charged by us for running and maintaining the MensaCard system.
In order to avoid waiting times for you as well as for other guests we ask you to keep the credit on your MensaCard topped up. At our MensaCard machines you can top up your MensaCard free of charge to the value of € 5, € 10, € 20 or € 50, up to a maximum credit of € 60. In case you need to reload your MensaCard at our cash registers our staff will have to debit your MensaCard with a fee of € 0.25 per top-up.
New: Top up your credit online
To do so, go to https://topup.klarna.com/stw_munster (external link) in the browser of your smartphone or computer or click on the image on the left and follow these steps:
- Enter card number
- Select amount (up to a maximum of €60.00)
- Select payment method
Note: To activate the loaded credit on your card, please hold it up to one of our revaluation devices, to a payment terminal in the residence hall wash bars or to a card reader of our sales counters in the dining halls and bistros after the online revaluation. The loaded amount is then automatically credited in the background. Please do not remove your card from the card reader too quickly so as not to interrupt the writing process. This takes about 3 seconds. If you then hold the card in front of the reader a second time, the new card balance will be displayed.
If you have any questions about charging with Klarna, please write an email to firstname.lastname@example.org and include the Studierendenwerk and your card number.
Your card is defective? Defective cards can be returned directly to our information offices, where any existing credit can usually be identified and transferred to the new card. Cards can be exchanged as well at any other of our outlets from where it will have to be forwarded to the office. This may take up to 3 days before your new card will be available at the original outlet.
Incidentally: No personal data will be stored on the MensaCard. However, in case of any complaints we do require your card number. We recommend that you note down the number of your MensaCard which is engraved on the front.
Frequently Asked Questions:
I am neither a student at the WWU nor the Münster University of Applied Sciences. Where can I get my new canteen card?
Students who do not study at the WWU or at the Münster University of Applied Sciences (e.g. students at the Academy of Arts) can obtain their canteen card at the info points at the cash desks in the canteens and bistros. Please bring your student ID card with you to buy a new card or to exchange your old card for a new one.
I have already received my new student ID card. How can I now pay with it?
After the conversion of the cash register system (in june), you can load your new student ID like the canteen card at our terminals and use it for payment. We apologise for any inconveniences that might occur during the change of the system. Until the change has been completed, you can pay at all cash desks by presenting your new student ID (without a surcharge).
What about my credit on my “old” canteen card?
The remaining credit will be transferred when you exchange your card or buy a new one. The credit on your old card can also be transferred to your new student ID card.
How long can I continue to pay with the old MensaCard?
It is anticipated that the old card can be used until 31.12.17. Our tip: Take advantage now of the special price of € 2 and exchange your old card soon.
How long will the new MensaCard be valid?
The new MensaCard is initially valid for three years for students and employees. After it expires, it loses its respective reduced rate category. You will be informed about the upcoming expiration of the card four weeks before the deadline on the till displays. You can then extend the card at the info points.
I have lost my new student ID card / my new MensaCard. What should I do?
Lost student ID card:
Please contact the service office for students of your higher education institution.
Lost MensaCard without an identification function:
The card is not personalised. For a fee of € 5 you will receive a new card at our info points or at the cash desks in the canteens and bistros. € 5.00 is a non-refundable card fee.