The student ID cards of Münster University of Applied Sciences and WWU combine several functions. They are a student card as well as a library card and can be used to pay at copiers and in the canteens. All other students in Münster and guests can obtain their MensaCard at one of our info-points, either in the “Mensa am Aasee” or in the “Mensa am Ring” from Monday to Friday between 11.30 a.m. and 2 p.m., as well as at the cash registers in all our student canteens and bistros.
The MensaCard is available at a price of € 5.00. This is a non-refundable card fee. You can determine your desired starting balance yourself and load it onto the card. For students it is initially valid for three years from the date of issue and loses its respective reduced-price category on expiry. You will be informed at the cash desk displays as soon as the card is about to expire, and you can then have the card extended at the info-points.
To avoid waiting times for you and for other guests we ask you to always keep sufficient credit on your MensaCard. You can top up your MensaCard free of charge with € 5.00, € 10.00, € 20.00 or € 50.00 up to a maximum credit of € 60.00 at our card reload machines. If you top up your card at one of our cash desks, our staff will charge you a fee of € 0.25.
New: Top up your credit online
To do so, go to https://topup.klarna.com/stw_munster (external link) in the browser of your smartphone or computer or click on the image on the left and follow these steps:
- Enter card number
- Select amount (up to a maximum of €60.00)
- Select payment method
Note: To activate the loaded credit on your card, please hold it up to one of our revaluation devices, to a payment terminal in the residence hall wash bars or to a card reader of our sales counters in the canteens and bistros after the online revaluation. The loaded amount is then automatically credited in the background. Please do not remove your card from the card reader too quickly to not interrupt the writing process. This takes about 3 seconds. If you then hold the card in front of the reader a second time, the new card balance will be displayed.
If you have any questions about charging with Klarna, please write an email to firstname.lastname@example.org and include the Studierendenwerk and your card number.
Your card is defective? Exchange it directly at our info-points. In most cases, the credit can still be reconstructed and transferred to a new card. You can also hand in your defective card at our other sales points where it can take up to three days until you get back your card because it must first be forwarded to our administration office.
By the way: No personal data is stored on the MensaCard. However, we do need your card number in case of any complaints. We recommend that you make a note of your MensaCard number which is engraved on the front side.
Frequently Asked Questions:
I am neither a student at the WWU nor at the Münster University of Applied Sciences. Where can I get my new canteen card?
Students who do not study at the WWU or Münster University of Applied Sciences (e.g. students of the Academy of Arts) can obtain their canteen card at the info points or the cash desks in the canteens and bistros. Please bring your student ID with you to exchange your old card for a new one or to purchase a new card.
I have already received my new student ID card. How can I pay with it?
After the conversion of the cash register system (in june), you can load your new student ID like the canteen card at our terminals and use it for payment. We apologise for any inconveniences that might occur during the change of the system. Until the change has been completed, you can pay at all cash desks by presenting your new student ID (without a surcharge).
What about the credit on my “old” canteen card?
The remaining credit will be transferred when you exchange your card or buy a new one. The credit on your old card can also be transferred to your new student ID card.
How long can I still pay with the old MensaCard?
Since 28 February 2018, the old cash register system has been switched off.
How long is the new MensaCard valid?
The new MensaCard is initially valid for three years from the date of issue for students and employees. It loses its respective reduced-price category on expiry. Four weeks before it expires, you will be informed on the checkout displays that the card is about to expire and you can then have the card extended at the info-points.
I lost my new student ID card / MensaCard. What should I do?
Lost student ID:
Please contact the service office for students of your higher education institution.
Lost MensaCard without ID function:
The card is not personalised. For a fee of € 5.00 you can obtain a new card at our info points or at the cash desks in the canteens and bistros. The € 5.00 is a non-refundable card fee.