How to pay

MensaCard

To ensure an excellent service to our guests we have introduced a cashless payment system using the MensaCard. You can obtain a MensaCard at one of our information desks, either at the “Aasee Mensa” or at the “Mensa am Ring” from Monday to Friday between 11.30 a.m. and 2 p.m., as well as at any of the cash registers at our other student canteens or bistros. There the MensaCard is available on the presentation of a valid student card for the payment of € 5. This is a non-refundable fee charged by us for running and maintaining the MensaCard system.

In order to avoid waiting times for you as well as for other guests we ask you to keep the credit on your MensaCard topped up. At our MensaCard machines you can top up your MensaCard free of charge to the value of € 5, € 10, € 20 or € 50, up to a maximum credit of € 60. In case you need to reload your MensaCard at our cash registers our staff will have to debit your MensaCard with a fee of € 0.25 per top-up.

Your card is defective? Defective cards can be returned directly to our information offices, where any existing credit can usually be identified and transferred to the new card. Cards can be exchanged as well at any other of our outlets from where it will have to be forwarded to the office. This may take up to 3 days before your new card will be available at the original outlet.

Incidentally:

No personal data will be stored on the MensaCard. However, in case of any complaints we do require your card number. We recommend that you note down the number of your MensaCard which is engraved on the front.

 

Frequently Asked Questions: